We have contacted Prodigy and here is their response. When you tell them what’s happening, they help everyone who is experiencing the same thing:
Matthew F (Prodigy)
Nov 16, 14:10
Hi Susan,
Thanks for contacting Prodigy Customer Support!
They’re always welcome to email us at support@prodigygame.com and we’ll do our best to help them out!
We would ask them to please provide us with some of the following details so that could assist them:
What is the username(s) for the impacted account(s)?
What device/operating system/ browser are you using?
What do you see on screen? (if possible, please feel free to provide a screenshot)
What, if any, error messages appear?
Thanks,
Matthew F.
Customer Support Lead
Prodigy Math Game
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